Return and Exchange Policy
Product Appreciation Period
Except for products that are easily perishable, have a short shelf life (such as food that will expire shortly after return/cancellation), customized products, current newspapers, magazines, journals, opened audio-visual products, software, game points cards, other point cards, or opened personal hygiene products, which are not subject to the 7-day product appreciation period as per the "Reasonable Exceptions to the Right of Withdrawal for Distance Selling Transactions," you have a 7-day product appreciation period starting from the day the product reaches you (7 days include weekends and holidays).
If you wish to return a product, please contact customer service within 7 days of receiving the product. Provide the following information:
- Name
- Order number
- Contact number
- Product name
- Reason for return and photos
Customer service will assist you with the return and exchange process.
Customer Service Email: info@printbar.tw
Customer Service Hotline: 886-2-7730-1160
Return Policy
Returned items must be unused and free from damage not caused by human error, such as dirt, defects, or malfunctions. The 7-day product appreciation period, as protected under consumer protection law, is intended for you to reconsider and confirm if the product meets your needs, and is not a trial period for the product. If indicated by the store, please keep the original packaging (including the outer box); otherwise, returns will not be accepted.
The following conditions are not eligible for return:
- Customized products
- Products beyond the 7-day product appreciation period
- Products that have been opened and used, or damaged due to human factors, such as dirt, defects, damage, wear, scratches, stains
- Damaged packaging, missing invoices, or missing accessories
- Malicious or bulk returns
Return Process
- Contact customer service
- Confirm eligibility for return
- Prepare the complete product and invoice
- Provide contact details, including address and return pick-up time
- The return will be handled by the logistics service authorized by the store.
Refund Policy
For credit card payments: Once the return is confirmed, the refund will be processed directly to the original credit card account.
For cash on delivery: Once the return is confirmed, the refund will be transferred to the bank account you provide.
Exchange Policy
Exchanged products must be non-customized, unused, and free from damage not caused by human error. If indicated by the store, please keep the original packaging (including the outer box); otherwise, exchanges will not be accepted.
Exchange Process
When both you and the store agree to exchange the product, please process the return under the original order and place a new order with the store. The company will only issue an invoice for any price difference and collect or refund the amount accordingly. If there is no price difference, no further action is required
